RPA and Advanced Analytics Steal the Show in Budapest!
14/10/14/2016 posted by Paul Morrissey
This week I was invited to give a presentation and run a workshop on Problem Driven Innovation Analytics (PDIA) at the Easter European Shared Service event in Budapest, Hungary. The event was presented by IQPC and saw the gathering of over 150 shared services professionals from various industry sectors ranging from Banking through Public Administration Authorities to NGO. The two-day event witnessed a series of presentations and demo on Global Best Practice and insights from International Industry professional. A particular feature of the show which keep the audience excited and engaged for the entire duration was the cleaver introduction of a series of half hour round-table discussion forums which were led by Global Industry Thought Leaders in a particular topic and allowed delegates to choose their own interest groups whilst not missing out on the general insights available through the presentation sessions of the conference.
As you would expect the general theme was around efficiency implementation and the role of ‘Internal Shared Service v Outsourced Shared Service’ capabilities and both sectors were adequately acquitted resulting in what I would call a ‘scored draw’. However, two areas of capability were presented and explored which crossed the divide of both sides of the Shared Service Chasm; Robotic Process Automation and Advance Analytics.
Robotic Process Automation (RPA)
The session, by Leslie Willcocks, Professor of Technology Work & Globalisation and Director of the Outsourcing Unit at the London School of economics and Political Science, entitled ‘The Robots Really Are Coming’ gave the entire conference a feel for the progression of this field and some assurance that Robots will not (at least for the foreseeable future) make people redundant, instead he used the concept of ‘Human Additionality’ to drive home his argument; If a Robot can take over 20% to 30% of a human’s day to day functional capability, especially in the repeatable process domain, then the human can expand their horizons to concentrate on other more engaging tasks. He presented some real life examples of Robotic Process Automation (RPA) derived from his extensive global research in the subject spanning 30 years. Of particular interest to the general conference delegates and me in particular was the fact that most people whose jobs are augmented by a Robotics process actually have names for their Robots and treat them as ‘virtual beings’ and this is a phenomenon that he has observed across multiple unconnected organisations spanning diverse geography’s and vertical sectors from Health Care to Travel and beyond. The professor then gave a workshop on the implementation of this practice using various examples including O2 (A UK Telco) and Virgin Train (A UK train operator).
I presented a paper on Problem Dirven Innovation Analytics (PDIA) on the first afternoon of the two-day conference which seemed to excite the assembled audience, proof of which was evident in the attendance of two half hour works shops I gave on the second afternoon both of which were oversubscribed by 100%! I explored the PDIA concept through the use of a lean canvas methodology. There was a universal acceptance that Advanced Analytics was the life blood of the future industry, whether is the Robotisied or not, but that most organisations are struggling to address where to use the technology. In other words, Advanced Analytics is a solution looking for a problem to solve! The concept of identifying the problem by using a proven methodology to surface and validate these problems in advance of any analytics being applied was vigorously debated by the assembled groups through the use of worked Use Case Examples and I am happy to say gained universal acceptance within the workshops.
All-in-all a great conference and something I hope will be repeated in the Nordic Shared Service Conference in Stockholm in November at which I am again presenting these concepts.
If you can’t wait that long or are not attending the conference and are interested in exploring the Problem Dirven Innovation Analytics (PDIA) concept through the Lean Canvas methodology further I am more than happy to arrange a FREE one-hour taster session via remote webex please send your request to firstname.lastname@example.org