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Radical and incremental innovation – two types of innovation

26/10/2016 posted by posted by Paul Morrissey

At the roulette table, you have to make choices. You can put a little money on different numbers to increase your chances of a moderate payback. Or you can put everything on one or two numbers and hope for the really big win. Managing innovation might look just like roulette – with one crucial difference: You cannot choose not to play at all.

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Mobile Strategy…..Google Show the Way?

20/10/2016 posted by posted by Paul Morrissey

In my Blog of 10th October entitled “Mobile Strategy…Do you Have One?” I talked about the importance of developing a Mobile strategy for your organization whether or not it be to increase sales, extend customer loyalty, acquire new customers or to protect your brand. Well this week the Internet giant Google moved their mobile strategy one step forward. Google have extended their search methodology to favor mobile first, this in fact means that Mobile searches will get preference over computer generated searches.

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RPA and Advanced Analytics Steal the Show in Budapest!

14/10/2016 posted by posted by Paul Morrissey

This week I was invited to give a presentation and run a workshop on Problem Driven Innovation Analytics (PDIA) at the Easter European Shared Service event in Budapest, Hungary. The event was presented by IQPC and saw the gathering of over 150 shared services professionals from various industry sectors ranging from Banking through Public Administration Authorities to NGO. The two-day event witnessed a series of presentations and demo on Global Best Practice and insights from International Industry professional.

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Mobile Strategy...Do you have One?

10/10/2016 posted by posted by Paul Morrissey

Technology history is peppered with the tails of many big business leaders who ignored disruption when it hit their industry, they did not understand the required change in technology at that point of time and ended up ‘missing the boat’ or sinking altogether. In today’s world most users (your customers) are transferring from web to a mobile interface. We should not let this technology be disruptive to our business and need to act now to embrace it through the use of Innovation techniques.

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Innovation Why and How

30/09/2016 posted by posted by Paul Morrissey

We live in an era of digital Darwinism. As technology and society evolves, it becomes imperative that organizations also evolve their business models. Companies that don’t invest in counter- disruptive measures will learn that evolution doesn’t wait. Fifty-two percent of the Fortune 500 have merged, been acquired or have gone bankrupt since 2000. The threat of startups upending established sectors is greater than it has ever been.

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Customer Experience Management

30/05/2014 posted by posted by Paul Morrissey

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